International Orders Policy

International Orders Policy

Orders may be sent nearly anywhere in the world. To receive a custom international shipping quote, please submit your information for International Orders. Our international customer service agent will then email you a quote within 24 business hours. Customs and duties are the customer’s responsibility. For more information, please contact: 469 828-1901 office, 888 285-5873 Toll Free.

Oversized / Heavy Items

An additional charge may apply to oversized and overweight items.

Manufacturer Direct Shipping

Products with an item status of “Drop Ship” ships directly from the manufacturer. We can confirm the shipment date and, upon request, we can contact the manufacturer and provide you with tracking information. Please call our customer service number.

Important Disclaimer

Our shipping terms are FOB Seller’s warehouse the risk of loss transfers at the time of shipment. We are happy to contact the shipper on your behalf to file a claim.

Canada, Puerto Rico & Virgin Islands

International Economy – 2-5 business days depending on location.

International Priority

1-3 business days depending on location.

All taxes, duties and brokerage fees are the customer’s responsibility and will be added to shipping at the time of order entry. For more information, please call us at 469 828-1901 office, 888 285-5873 Toll Free.

Additional Shipping Charges

ChrioEquip stocks a wide variety of products with some requiring additional shipping charges. Typically these are heavy, bulky or oversized items, including: Certain oversize items will ship based on their dimensional weight. Shipping charges of such items will be calculated once your order is placed. Equipment, scales, carts or any orders weighing more than 350 lbs. may be subject to actual shipping charges or LTL freight charges.