Processing
In-stock consumables are processed and ship the same business day on orders placed before 2pm ET; most parcel orders arrive in 3–5 business days.
Shipping rates
Shipping is calculated at checkout by weight, dimensions and destination — there is no free-shipping threshold. Standard ground and expedited options are offered for consumables.
Equipment & freight
Large equipment (treatment tables, traction, modalities) ships by freight, quoted separately after your order. A specialist confirms a curbside delivery quote; liftgate and inside delivery are available for an additional fee.
Coverage & tracking
- • Ships to the 48 contiguous United States
- • Tracking is emailed when your order ships
- • Backordered items ship as soon as stock arrives — you’ll be notified
Damaged or lost shipments
Inspect your delivery on arrival. Report parcel damage or loss within 5 days; note freight damage on the bill of lading and report within 48 hours so we can file a claim.